Returns & Exchanges

Last Updated: 23/09/2023

Thank you for shopping at ShootnTrain.com. We strive to provide you with high-quality airsoft targets and excellent customer service. However, if you are not completely satisfied with your purchase, we offer a returns and refund policy to ensure your satisfaction. Please read the following guidelines and procedures for returning items and requesting refunds.

Returns

To be eligible for a return, please note the following conditions:

1. Timeframe: You have 14 days from the date of purchase to initiate a return.
2. Condition: The item must be unused, undamaged, and in its original packaging. It should be in the same condition as when you received it.
3. Proof of Purchase: You must provide valid proof of purchase, such as the order number or receipt.

Return Process

To initiate a return, please follow these steps:

1. Contact Customer Support: Reach out to our customer support team at sales@shootntrain.com within the designated timeframe to request a return. Please include your order number and a detailed explanation for the return.
2. Return Authorization: Once your return request is approved, our customer support team will provide you with a Return Authorization (RA) number and further instructions for returning the item.
3. Package the Item: Securely package the item in its original packaging, including all accessories and documentation. Include the RA number on the package.
4. Shipping: You are responsible for the return shipping costs. We recommend using a trackable shipping service to ensure the item reaches us safely.
5. Inspection and Processing: Upon receiving the returned item, our team will inspect it to ensure it meets the return conditions. If approved, we will process the refund.

Refunds

Once your return is received and inspected, we will notify you regarding the status of your refund. Please note the following refund options:

1. Original Payment Method: If your return is approved, we will initiate a refund to your original method of payment. The refund amount will include the purchase price of the returned item, excluding any shipping charges.
2. Credit Voucher: As an alternative to a refund, you may choose to receive a credit voucher. This voucher can be used towards future purchases on ShootnTrain.com and will be issued for the value of the returned item, excluding any shipping charges.
3. Processing Time: Refunds and credit vouchers are typically processed within 14 days from the date of receiving the returned item. However, please note that the time it takes for the refund or voucher to reflect in your account may vary depending on your payment provider.

Non-Returnable Items

Certain items are not eligible for return. These include:

1. Used, damaged, or altered items that do not meet the return conditions mentioned above.
2. Customized or personalized items that have been specially made for you.
3. Clearance or sale items, which are sold as final sales and are not eligible for return, refund, or credit voucher.

Damaged or Defective Items

In the rare event that you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue promptly, either by providing a replacement, issuing a refund, or offering a credit voucher as per your preference.

Contact Us

If you have any questions or concerns regarding our returns and refund policy, please contact our customer support team at sales@shootntrain.com. We are here to assist you and provide further guidance.

Please note that our returns and refund policy is subject to change without prior notice. It is your responsibility to review the policy periodically for any updates.

By making a purchase on ShootnTrain.com, you acknowledge that you have read, understood, and agreed to our returns and refund policy, including the option of receiving a credit voucher.